Frequently asked questions
Returns & exchange
What is your return / exchange policy?
Orders & shipping
Can I change / cancel my order?
How much do I need to pay for shipping?
* 順豐站 https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/
* 智能櫃 https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/EF-Locker/
What is your shipping method and how does it work?
We currently use SF Express for the domestic delivery. Once you order is confirmed and shipped, you will receive an email notification with shipping tracking code. For details on the rate, please click below: http://www.sf-express.com/hk/en/download/HK_Domestic_RateCard_EN.pdf
Where do you ship?
How can I contact Soul Green?
You can send us a whatsapp messsage +852 60408940, or you can email us email@example.com