FAQ

Frequently asked questions

Returns & exchange

What is your return / exchange policy?


Other than defective merchandise, we do not offer any return or exchange for all goods.





Orders & shipping

Can I change / cancel my order?


Once an order is processed, we are unable to edit the address you’ve entered or the items within the order. Thus, please double check your order and your shipping address. If you wish to change your shipping order, please arrange with SF Express separately or pay for the additional shipping cost.




How much do I need to pay for shipping?


We offer free shipping within Hong Kong for orders over HKD$600. For orders below HKD$600, shipping will be charged on your own account. 送貨方式 - 購物滿$600即享有免費本地送貨服務 # - 購物$600以下,我們將以順豐「到付」 方式送貨 - 請注意,暫時我們只能提供順豐派件或香港郵政服務,閣下可填寫本地 / 澳門收件地址, 順豐站 / 智能櫃收貨 (請於地址一欄填入編號) :

* 順豐站 https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/
* 智能櫃 https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/EF-Locker/ # (購物滿$600的澳門居民,落單前可先向我們查詢優惠碼 [whatsapp: +852 60408940] )




What is your shipping method and how does it work?


We currently use SF Express for the domestic delivery. Once you order is confirmed and shipped, you will receive an email notification with shipping tracking code. For details on the rate, please click below: http://www.sf-express.com/hk/en/download/HK_Domestic_RateCard_EN.pdf
送貨方式 - 購物滿$600即享有免費本地送貨服務 / 滿$650即享有免費澳門送貨服務 - 購物$600以下,我們將以順豐「到付」 方式送貨 - 請注意,暫時我們只能提供順豐派件或香港郵政服務,閣下可填寫本地 / 澳門收件地址, 順豐站 / 智能櫃收貨 (請於地址一欄填入編號) : * 順豐站 https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/ * 智能櫃 https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/EF-Locker/ ​




Where do you ship?


We currently ship to Hong Kong and Macau only. For other countries, please send us your enquiry or order to hksoulgreen@gmail.com




How can I contact Soul Green?


You can send us a whatsapp messsage +852 60408940, or you can email us hksoulgreen@gmail.com We are not working around the clock, but we promise we will get back to you as soon as we can.





© 2019 Soul Green

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Free local delivery on HKD $600